Privacy Policy

Introduction

Paws Around Town Mobile Veterinary Hospital ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website at pawsaroundtown.com or use our veterinary services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you fill out our contact form or request an appointment, we collect:

• •Your name and contact information (email, phone number)
• •Your address (to determine service area and travel fees)
• •Pet information (name, species, age, reason for visit)
• •Any additional information you provide in messages

Information Collected Automatically

When you visit our website, we may automatically collect:

• •Device information (browser type, operating system)
• •Usage data (pages visited, time spent, referring website)
• •IP address and approximate location
• •Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• 📞Respond to your inquiries and appointment requests
• 🏠Determine if your location is within our service area
• 💰Calculate accurate travel fees based on your address
• 🐾Provide veterinary care to your pets
• 📧Send appointment confirmations and reminders
• 📊Analyze website usage to improve our services
• ⚖️Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• •Service Providers: Third-party services that help us operate our website and business, including:
  • • Formspree (contact form processing)
  • • Google (Maps, Analytics, Places API)
  • • Vercel (website hosting)
  • • ezyVet (patient portal and medical records)
• •Legal Requirements: When required by law, court order, or governmental authority.
• •Business Transfers: In connection with a merger, acquisition, or sale of assets.

Text Messaging

• •We collect your mobile number to send texts you've agreed to receive: order, shipping, pickup and appointment updates, plus replies to your questions.
• •Mobile numbers and SMS opt-in consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes.
• •All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• •Reply STOP at any time to opt out.

Data Transfer Policy

• •Your personal data, including your mobile number and SMS opt-in consent, is not sold, rented or transferred to external organizations.
• •We share personal data only with service providers needed to run our services, such as our practice management system, payment processors and the provider that delivers our text messages. They may use it only to provide those services for us.
• •All of the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• •We maintain safeguards designed to prevent unauthorized use or sharing of personal data.

Contact Us

Questions about our messages or privacy practices: call Paws Around Town Mobile Veterinary Hospital at (407) 272-2803 or use our contact form.

Third-Party Services

Our website integrates with third-party services that have their own privacy policies:

• •Patient Portal (ezyVet): Medical records and appointment management are handled by ezyVet. Their privacy practices govern data entered in the portal.
• •Online Pharmacy: Prescription orders are processed by our pharmacy partner with their own privacy policy.
• •Payment Processing: CareCredit and ScratchPay handle financing applications under their respective privacy policies.
• •Google Services: We use Google Maps for address autocomplete and Google Analytics for website analytics.

Cookies and Tracking

We use cookies and similar technologies to:

• •Remember your preferences
• •Analyze website traffic and usage patterns
• •Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

When you check an address against our service area or search for an emergency vet, we save that address (or, if you share your location, a point rounded to about a city block) to understand where pet owners need care. It is not linked to your name, is never sent to Google Analytics, and is deleted after two years.

Data Security

We take reasonable measures to protect your personal information, including:

• HTTPS encryption for all website communications
• Secure form submission through trusted providers
• Limited access to personal information by staff
• Regular security reviews of our systems

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion of your personal information
• •Opt out of marketing communications
• •Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.